Month: February 2016

Perfecting Your Customer Experience (CX)

Successful companies know what it takes to routinely perform sound, standard industry practices that result in effective outcomes. But before we go deeper into what this means for CX, what are ‘industry standard practices’ exactly? An industry standard is a practice, method, process or criteria adopted as convention by industry members, either through formal agreement …

Perfecting Your Customer Experience (CX) Read More »