Background

As Australia’s largest building and construction materials supplier with operations in all states and territories. Our client provides materials such as concrete, asphalt, bricks, plasterboard, timber, roof tiles, window and masonry. We partnered with them to provide multiple inbound services such as; document sort and preparation, data extraction and Proof of Delivery (POD) verification of dockets for each of its business units.

Challenge

Confirming receipt of goods as well as proof of delivery invoices of materials on a daily basis is paramount to the business and is a key component in their verification process. This process can face possible complexities such as;

  • Slow manual process
  • High costs
  • Room for error and duplications
  • Vital information missing from dockets and invoices
  • Delivering over 10,000 scanned PODs every 24 hours

Solution

With the knowledge of our clients business rules and deliverables, Blue Star DIRECT successfully implemented an inbound strategy, going above and beyond – meeting next day SLA deliverables. All documents are scanned, images are verified using automated and manual intervention, and transferred to them for electronic archival. This process is conducted across the three Blue Star DIRECT sites in QLD, VIC and NSW.

Results

Blue Star DIRECT have extinguished our clients pain points and challenges with this project and have delivered a highly automated, instant and efficient result.

  • Hardcopy documents are couriered each day to Blue Star DIRECT’s processing sites in QLD, VIC and NSW
  • Blue Star DIRECT receipts, sorts and prepares for scanning, data capture and verification
  • Multiple Data fields are captured, with data capture accuracy being a Key Performance Indicator of our Service Level Agreement
  • Blue Star DIRECT transfer images and associated meta data back to the client via Secure FTP for digital archive and retrieval
  • Blue Star DIRECT securely stores all PODs for up to three months before secure destruction

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Working with Blue Star DIRECT, I feel confident that the sensitive data we deal with is in safe hands. The team are proactive and consultative, readily available and regularly go ‘above and beyond’. They take an active interest in our Direct Marketing outcomes and work hard to ensure our continued growth while implementing cost-savings.

Australian Children's Charity - Fundraising Lead Corporate & Community

I would just like to pass on our gratitude to Blue Star DIRECT VIC and NSW for the achievement of getting our carbon dm campaign out the door on time with minimal issues.

Major Australian Energy Company - Customer Fulfilment Manager

In consultation with Blue Star DIRECT, our newsletter was revolutionalised into a highly personalised, targeted eNewsletter with an equally personalised print alternative (to fulfil bounce backs and for customers who express a preference to receive a printed newsletter).

Major Australian Bank

We would recommend Blue Star DIRECT to businesses looking to work with a team of dedicated professionals who understand what your needs are and how to translate that understanding into the deliverables you desire. Blue Star DIRECT offer a consultative relationship over a vendor-customer based model and provide expertise in alternative solutions that you may not have thought of (you don’t know what you don’t know).

Major Australian Energy Company - Fulfilment Manager

During a high profile crisis response project involving a global brand, the logistical challenges of communicating with customers became apparent during a fast-paced, uncertain environment and legally sensitive corporate crisis. We engaged Blue Star DIRECT to assist in a rapid response campaign that involved printing, collating and sending high-quality communications and fragile packages to customers. Their professionalism in managing this difficult project was second-to-none.

Crisis Management organisation - Project Manager

We have worked with Blue Star DIRECT for many years across a wide range of mailings; from stylised campaign DMs to BAU communications. What really makes them stand out is the level of service they provide and their advanced knowledge of data. The people genuinely care about their clients and the quality of work, and they’re always responsive and highly professional. Our data is complex; requiring sophisticated programming and Blue Star DIRECT have been consistent in providing clear and accurate DM communications for our donors/customers.

Charity organisation

I have always found Blue Star DIRECT staff helpful and very efficient. Having several thousand files on site with Blue Star DIRECT means that in emergency situations it necessitates a request for file to be scanned urgently. They respond quickly and regularly exceed my expectations. Similarly whenever we query any scanned documents they are very responsive to investigate and provide us answers and or solutions. I can recommend their services and would be more than happy to talk to any prospective clients.

Australian Regional Council

The Examinations team had a very positive experience working with Blue Star DIRECT. The customer service provided and knowledge of printing was of a very high standard. I personally enjoyed working with the Blue Star DIRECT team. I would recommend Blue Star DIRECT to other universities if they were to approach you for examination printing.

Respected Australian University - National Manager TE&R, Student Administrative Services

Blue Star Direct is your only logical choice to handle these crucial tasks

With over three decades of experience behind us, our history of excellence makes Bluestar the obvious choice. Across our Sydney, Melbourne and Brisbane locations, our 250 staff work tirelessly to bring you the results you’ll love. And we’ve been in the game for 34 years, so we know what businesses want, and what your customers will respond to.

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