Blue Star Direct Brand Colors
Regional Council Digitisation


In 2013, our Council client introduced a Digitisation Disposal Policy to drive digitisation and subsequent disposal of paper based records held by the Council. This equated to approximately 55,000 paper files held in storage which need to be transferred to digital storage. The Digitisation of records will vastly improve customer experience, significantly reducing the retrieval time for documents as they are requested.


The 55,000 paper files consist of different sizes from A4 to larger formats and many are stapled so the project is labour intensive. Strict privacy requirements need to be adhered to at all times, the content of the documents is highly confidential information.


Blue Star DIRECT securely transferred the files from Council premises and a robust system was put in place for tracking, indexing and validation.

Each file is allocated to a uniquely bar-coded box labelled for identifying, tracking and end-to-end reconciliation. Blue Star DIRECT store the files securely with access limited to senior members of the Blue Star DIRECT team working on the project.

On collection and receipt of the boxes within our facility, the document preparation team log the contents of every box and file to provide end-to-end audit control allowing full traceability and ownership.

Every file is carefully prepared for the scanning process including the removal of staples and paperclips before transportation to the secure scanning room. Two high volume scanners are used to provide the optimum levels of image quality and enhancements.

Upon completion and output of each scanned batch an Optical Character Recognition (OCR) process is performed on each image which captures the index fields and produces PDFs. Finally, with approval from the Council, Blue Star DIRECT securely destroyed all hard copies.


Have a similar project in mind?

Have a similar project in mind? Speak to us today for a free consultation.
get your free consultation now

Working with Blue Star DIRECT, I feel confident that the sensitive data we deal with is in safe hands. The team are proactive and consultative, readily available and regularly go ‘above and beyond’. They take an active interest in our Direct Marketing outcomes and work hard to ensure our continued growth while implementing cost-savings.

Australian Children's Charity - Fundraising Lead Corporate & Community

I would just like to pass on our gratitude to Blue Star DIRECT VIC and NSW for the achievement of getting our carbon dm campaign out the door on time with minimal issues.

Major Australian Energy Company - Customer Fulfilment Manager

In consultation with Blue Star DIRECT, our newsletter was revolutionalised into a highly personalised, targeted eNewsletter with an equally personalised print alternative (to fulfil bounce backs and for customers who express a preference to receive a printed newsletter).

Major Australian Bank

We would recommend Blue Star DIRECT to businesses looking to work with a team of dedicated professionals who understand what your needs are and how to translate that understanding into the deliverables you desire. Blue Star DIRECT offer a consultative relationship over a vendor-customer based model and provide expertise in alternative solutions that you may not have thought of (you don’t know what you don’t know).

Major Australian Energy Company - Fulfilment Manager

During a high profile crisis response project involving a global brand, the logistical challenges of communicating with customers became apparent during a fast-paced, uncertain environment and legally sensitive corporate crisis. We engaged Blue Star DIRECT to assist in a rapid response campaign that involved printing, collating and sending high-quality communications and fragile packages to customers. Their professionalism in managing this difficult project was second-to-none.

Crisis Management organisation - Project Manager

We have worked with Blue Star DIRECT for many years across a wide range of mailings; from stylised campaign DMs to BAU communications. What really makes them stand out is the level of service they provide and their advanced knowledge of data. The people genuinely care about their clients and the quality of work, and they’re always responsive and highly professional. Our data is complex; requiring sophisticated programming and Blue Star DIRECT have been consistent in providing clear and accurate DM communications for our donors/customers.

Charity organisation

I have always found Blue Star DIRECT staff helpful and very efficient. Having several thousand files on site with Blue Star DIRECT means that in emergency situations it necessitates a request for file to be scanned urgently. They respond quickly and regularly exceed my expectations. Similarly whenever we query any scanned documents they are very responsive to investigate and provide us answers and or solutions. I can recommend their services and would be more than happy to talk to any prospective clients.

Australian Regional Council

The Examinations team had a very positive experience working with Blue Star DIRECT. The customer service provided and knowledge of printing was of a very high standard. I personally enjoyed working with the Blue Star DIRECT team. I would recommend Blue Star DIRECT to other universities if they were to approach you for examination printing.

Respected Australian University - National Manager TE&R, Student Administrative Services


With over three decades of experience behind us, our history of excellence makes IVE the obvious first choice for a mail marketing company. Across our Sydney, Melbourne and Brisbane locations, our 400 staff work tirelessly to bring you the results you’ll love. And we’ve been in the game for 34 years, so we know what businesses want, and what your customers will respond to.

Want to find out how we can achieve these types of results for your business?

Simply enter your details below, and one of our delivery experts
will get back to you within 24 hours.