Customer Communications Management

CM software is defined as both a strategy and a market-fulfilled by applications that improve the creation, delivery, storage and retrieval of outbound and interactive communications. It supports the production of individualized customer messages, marketing collateral, new product introductions and transaction documents. It is a collection of computer programs that composes, personalizes, formats and delivers content acquired from various sources into targeted and relevant electronic and physical communications between an enterprise and its customers, prospective customers and business partners. It delivers targeted communications through a wide range of media including mobile, email, SMS, Web pages, social media sites and print. The CCM market has evolved from the convergence of document generation/composition and output management technologies. Current CCM solutions include the core elements of a design tool, a composition engine, a workflow/rule engine and multichannel output management. – TO BE REWRITTEN

Essential Mail

The IVE Advantage gives you the best of both worlds – physical and digital – your customers can now receive bills and documents via their channel of choice.

Your billing processes will be more cost-effective, faster and easier. Using secure data transfer you quickly transmit your customer information to our secure servers for processing any time of day. Your data is converted into customised, well-designed, easy-to-read statements and invoices. And IVE high-speed colour print technology allows you to highlight variable data and advertise on your documents, all in full colour. Also, utilising our full-colour technology you can print your bills on plain paper – eliminating the need and cost of pre-printed stock. Your customers receive their essential financial documents in the format that suits them – in the mail or securely online.

All this means your payments will be received sooner, because the process is efficiently aligned with your customers’ needs

Every document is tracked through the entire production process. An image of each document is captured and it is marked with the time and date for proof of mailing. And our experienced account management team will report and give you full transparency on where your documents are in the production process, so you’ll always be able to keep track of things.

You can safely access you billing documents by logging into Securdocs™ and quickly answer any customer enquiries on transactions, and your customers will notice the improved customer service. You save days on the traditional mail lodgement with IVE Next Day Business Service. All your critical documents can be created and in the mail by next business day, without the usual hassles or expenses.

It’s another reason why brands like AMP, JBWere, Plum Financial Services, CGU, Boral and The Department of Human Services use IVE for their essential mail.

Quadient Implementation Partner

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Co-Authoring

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Content Management & Rationalisation

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