The Blue Star DIRECT Advantage gives you the best of both worlds – physical and digital – your customers can now receive bills and documents via their channel of choice.

Your billing processes will be more cost effective, faster and easier. Using secure data transfer you quickly transmit your customer information to our secure servers for processing any time of day. Your data is converted into customised, well-designed, easy-to-read statements and invoices.

And Blue Star DIRECT’s high-speed colour print technology allows you to highlight variable data and advertise on your documents, all in full colour. Also, utilising our full colour technology you can print your bills on plain paper – eliminating the need and cost of pre-printed stock.

Your customers receive their essential financial documents in the format that suits them – in the mail or securely online.

All this means your payments will be received sooner, because the process is efficiently aligned with your customers’ needs

Every document is tracked through the entire production process. An image of each document is captured and it is marked with the time and date for proof of mailing. And our experienced account management team will report and give you full transparency on where your documents are in the production process, so you’ll always be able to keep track of things.

You can safely access you billing documents by logging into Securdocs™ and quickly answer any customer enquiries on transactions, and your customers will notice the improved customer service.

You save days on the traditional mail lodgement with Blue Star DIRECT’s Next Day Business Service. All your critical documents can be created and in the mail by next business day, without the usual hassles or expenses.

It’s another reason why brands like AMP, JBWere, Plum Financial Services, CGU , Boral and The Department of Human Services use Blue Star DIRECT for their essential mail.

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Working with Blue Star DIRECT, I feel confident that the sensitive data we deal with is in safe hands. The team are proactive and consultative, readily available and regularly go ‘above and beyond’. They take an active interest in our Direct Marketing outcomes and work hard to ensure our continued growth while implementing cost-savings.

Australian Children's Charity - Fundraising Lead Corporate & Community

I would just like to pass on our gratitude to Blue Star DIRECT VIC and NSW for the achievement of getting our carbon dm campaign out the door on time with minimal issues.

Major Australian Energy Company - Customer Fulfilment Manager

In consultation with Blue Star DIRECT, our newsletter was revolutionalised into a highly personalised, targeted eNewsletter with an equally personalised print alternative (to fulfil bounce backs and for customers who express a preference to receive a printed newsletter).

Major Australian Bank

We would recommend Blue Star DIRECT to businesses looking to work with a team of dedicated professionals who understand what your needs are and how to translate that understanding into the deliverables you desire. Blue Star DIRECT offer a consultative relationship over a vendor-customer based model and provide expertise in alternative solutions that you may not have thought of (you don’t know what you don’t know).

Major Australian Energy Company - Fulfilment Manager

During a high profile crisis response project involving a global brand, the logistical challenges of communicating with customers became apparent during a fast-paced, uncertain environment and legally sensitive corporate crisis. We engaged Blue Star DIRECT to assist in a rapid response campaign that involved printing, collating and sending high-quality communications and fragile packages to customers. Their professionalism in managing this difficult project was second-to-none.

Crisis Management organisation - Project Manager

We have worked with Blue Star DIRECT for many years across a wide range of mailings; from stylised campaign DMs to BAU communications. What really makes them stand out is the level of service they provide and their advanced knowledge of data. The people genuinely care about their clients and the quality of work, and they’re always responsive and highly professional. Our data is complex; requiring sophisticated programming and Blue Star DIRECT have been consistent in providing clear and accurate DM communications for our donors/customers.

Charity organisation

I have always found Blue Star DIRECT staff helpful and very efficient. Having several thousand files on site with Blue Star DIRECT means that in emergency situations it necessitates a request for file to be scanned urgently. They respond quickly and regularly exceed my expectations. Similarly whenever we query any scanned documents they are very responsive to investigate and provide us answers and or solutions. I can recommend their services and would be more than happy to talk to any prospective clients.

Australian Regional Council

The Examinations team had a very positive experience working with Blue Star DIRECT. The customer service provided and knowledge of printing was of a very high standard. I personally enjoyed working with the Blue Star DIRECT team. I would recommend Blue Star DIRECT to other universities if they were to approach you for examination printing.

Respected Australian University - National Manager TE&R, Student Administrative Services

Blue Star Direct is your only logical choice to handle these crucial tasks

With over three decades of experience behind us, our history of excellence makes Bluestar the obvious choice. Across our Sydney, Melbourne and Brisbane locations, our 250 staff work tirelessly to bring you the results you’ll love. And we’ve been in the game for 34 years, so we know what businesses want, and what your customers will respond to.

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