Blue Star DIRECT has a robust Business Continuity Plan to ensure we’re prepared in the event of any critical incidents. Good to know; 3 Primary Sites that are able to support each other – machinery, systems and staff Primary and secondary off site Data Centres that are Highly Available Seamless Failover to the alternative Data […]
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Given the sophisticated nature of today’s threat landscape, IVE Group (Blue Star DIRECT) considers information security as a critical part of our everyday business. As part of our commitment and management of Information Security, Blue Star DIRECT: recognises that the success or failure of the information security program depends on all staff members and takes […]
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Blue Star DIRECT operates a management system that complies with the requirements of: AS/NZS ISO 9001:2015. We ensure that: Quality Management is embedded within every part of our business processes All sites are audited annually Processes are reviewed and improved ongoing Quality issues are recorded and actioned Everyone is accountable Opportunities for improvement are encouraged.
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WORKPLACE GENDER EQUALITY Blue Star DIRECT is compliant with the Workplace Gender Equality Act 2012 (Act).
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Privacy Act We understand the importance to our clients and to their customers of the discreet and confidential handling of their personal information. Blue Star DIRECT is committed to protecting the privacy of any personal information we hold about individuals on behalf of our clients in accordance with the Privacy Act 1988 and the Australian […]
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All Employees are respected and valued IVE is committed to promoting a workplace environment where the diverse skills, experiences and unique identities of our employees are recognised, respected and valued. We understand the impact of conscious and unconscious biases and intend to provide training support to managers, to guide fair and equitable decision making. We […]
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Blue Star DIRECT’s approach to environmental management utilises the three R’s. Reduce, Re-use and Recycle. This means that wherever possible, we seek to actively minimise our impact on the environment. This can be as simple as recycling programs across all of our sites, through to assisting our customers with re-engineering their products to reduce their […]
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Providing a safe environment for our staff and visitors has always been IVE’s highest priority. It is an integral part of how we operate and is ingrained in the culture of our business. Our goal is to create a working environment, wherever we operate, where people can perform their duties knowing that their safety is […]
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IVE Group information technology (IT) systems are fundamental to business operations. Managing technology related risks is crucial to support, gain and retain business value. The drivers for IT Risk Management include the need to improve business outcomes, decision making and overall strategy by providing: Stakeholders with substantiated and consistent opinions on the current state of […]
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The Information Security Registered Assessors Program (IRAP) is an Australian Signals Directorate (ASD) initiative to provide high-quality information and communications technology (ICT) security assessment services to government. The Information Security Registered Assessors Program (IRAP) enables Australian government customers to validate that appropriate controls are in place and determine the appropriate responsibility model for addressing the […]
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Programme for the Endorsement of Forest Certification (PEFC) The Programme for the Endorsement of Forest Certification (PEFC) is an international non-profit, non-governmental organization dedicated to promoting Sustainable Forest Management (SFM) through independent third-party certification PEFC is the world’s largest forest certification system. The credible standards seek to transform the way forests are managed globally – […]
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At Blue Star DIRECT it’s no secret that we pride ourselves as industry experts when it comes to maintaining the integrity, security, sovereignty and privacy of customer data, so when the opportunity to add to our long list of information security accreditation’s came about, we jumped at the opportunity to be ADMA Data Pass Certified. In fact, our entire workforce across Blue Star […]
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Working with Blue Star DIRECT, I feel confident that the sensitive data we deal with is in safe hands. The team are proactive and consultative, readily available and regularly go ‘above and beyond’. They take an active interest in our Direct Marketing outcomes and work hard to ensure our continued growth while implementing cost-savings.
I would just like to pass on our gratitude to Blue Star DIRECT VIC and NSW for the achievement of getting our carbon dm campaign out the door on time with minimal issues.
In consultation with Blue Star DIRECT, our newsletter was revolutionalised into a highly personalised, targeted eNewsletter with an equally personalised print alternative (to fulfil bounce backs and for customers who express a preference to receive a printed newsletter).
We would recommend Blue Star DIRECT to businesses looking to work with a team of dedicated professionals who understand what your needs are and how to translate that understanding into the deliverables you desire. Blue Star DIRECT offer a consultative relationship over a vendor-customer based model and provide expertise in alternative solutions that you may not have thought of (you don’t know what you don’t know).
During a high profile crisis response project involving a global brand, the logistical challenges of communicating with customers became apparent during a fast-paced, uncertain environment and legally sensitive corporate crisis. We engaged Blue Star DIRECT to assist in a rapid response campaign that involved printing, collating and sending high-quality communications and fragile packages to customers. Their professionalism in managing this difficult project was second-to-none.
We have worked with Blue Star DIRECT for many years across a wide range of mailings; from stylised campaign DMs to BAU communications. What really makes them stand out is the level of service they provide and their advanced knowledge of data. The people genuinely care about their clients and the quality of work, and they’re always responsive and highly professional. Our data is complex; requiring sophisticated programming and Blue Star DIRECT have been consistent in providing clear and accurate DM communications for our donors/customers.
I have always found Blue Star DIRECT staff helpful and very efficient. Having several thousand files on site with Blue Star DIRECT means that in emergency situations it necessitates a request for file to be scanned urgently. They respond quickly and regularly exceed my expectations. Similarly whenever we query any scanned documents they are very responsive to investigate and provide us answers and or solutions. I can recommend their services and would be more than happy to talk to any prospective clients.
The Examinations team had a very positive experience working with Blue Star DIRECT. The customer service provided and knowledge of printing was of a very high standard. I personally enjoyed working with the Blue Star DIRECT team. I would recommend Blue Star DIRECT to other universities if they were to approach you for examination printing.
With over three decades of experience behind us, our history of excellence makes IVE the obvious first choice for a mail marketing company. Across our Sydney, Melbourne and Brisbane locations, our 400 staff work tirelessly to bring you the results you’ll love. And we’ve been in the game for 34 years, so we know what businesses want, and what your customers will respond to.
NSW/ACT: 02 8020 4300
