Blue Star Direct Brand Colors

Given the sophisticated nature of today’s threat landscape, IVE Group (Blue Star DIRECT) considers information security as a critical part of our everyday business.

As part of our commitment and management of Information Security, Blue Star DIRECT:

  • recognises that the success or failure of the information security program depends on all staff members and takes appropriate steps to educate and improve awareness of staff members on matters relating to the protection of information assets;
  • implements a structured information security risk management approach that is holistic and dynamic and ensures emerging security vulnerabilities and threats are identified, assessed and appropriately managed in a timely manner; this includes the restriction of access to information and data through logically separated folder structures permissible only to applicable groups through Active Directory, and deployed by group policies; applying data encryption at rest and in transit (when sent via SFTP using SSH or HTTPS protocols); and the secure deletion of expired data;
  • identifies and conforms to applicable legislative, statutory and contractual obligations; and
  • have appropriate measures in place to evaluate the performance and effectiveness of the ISMS to facilitate continual improvement.

Every campaign is treated individually and is segregated within our systems.  We have a high level of automation which minimises the need for human intervention in data management, reducing the risk of human error and unauthorised access.

Annual internal and external audits are conducted to ensure compliance to ISO 27001:2013 and in many cases, our business undergoes customer-driven detailed third party audits of premises, procedures and systems to ensure highly robust security is in place.  We are happy to work with our customers to provide the best outcome and protection of their information and keep abreast of and compliant with the requirements of Australian and overseas privacy regulations.

Information Security is managed by a dedicated National Process & Compliance Manager across all of the Blue Star DIRECT sites.

Working with Blue Star DIRECT, I feel confident that the sensitive data we deal with is in safe hands. The team are proactive and consultative, readily available and regularly go ‘above and beyond’. They take an active interest in our Direct Marketing outcomes and work hard to ensure our continued growth while implementing cost-savings.

Australian Children's Charity - Fundraising Lead Corporate & Community

I would just like to pass on our gratitude to Blue Star DIRECT VIC and NSW for the achievement of getting our carbon dm campaign out the door on time with minimal issues.

Major Australian Energy Company - Customer Fulfilment Manager

In consultation with Blue Star DIRECT, our newsletter was revolutionalised into a highly personalised, targeted eNewsletter with an equally personalised print alternative (to fulfil bounce backs and for customers who express a preference to receive a printed newsletter).

Major Australian Bank

We would recommend Blue Star DIRECT to businesses looking to work with a team of dedicated professionals who understand what your needs are and how to translate that understanding into the deliverables you desire. Blue Star DIRECT offer a consultative relationship over a vendor-customer based model and provide expertise in alternative solutions that you may not have thought of (you don’t know what you don’t know).

Major Australian Energy Company - Fulfilment Manager

During a high profile crisis response project involving a global brand, the logistical challenges of communicating with customers became apparent during a fast-paced, uncertain environment and legally sensitive corporate crisis. We engaged Blue Star DIRECT to assist in a rapid response campaign that involved printing, collating and sending high-quality communications and fragile packages to customers. Their professionalism in managing this difficult project was second-to-none.

Crisis Management organisation - Project Manager

We have worked with Blue Star DIRECT for many years across a wide range of mailings; from stylised campaign DMs to BAU communications. What really makes them stand out is the level of service they provide and their advanced knowledge of data. The people genuinely care about their clients and the quality of work, and they’re always responsive and highly professional. Our data is complex; requiring sophisticated programming and Blue Star DIRECT have been consistent in providing clear and accurate DM communications for our donors/customers.

Charity organisation

I have always found Blue Star DIRECT staff helpful and very efficient. Having several thousand files on site with Blue Star DIRECT means that in emergency situations it necessitates a request for file to be scanned urgently. They respond quickly and regularly exceed my expectations. Similarly whenever we query any scanned documents they are very responsive to investigate and provide us answers and or solutions. I can recommend their services and would be more than happy to talk to any prospective clients.

Australian Regional Council

The Examinations team had a very positive experience working with Blue Star DIRECT. The customer service provided and knowledge of printing was of a very high standard. I personally enjoyed working with the Blue Star DIRECT team. I would recommend Blue Star DIRECT to other universities if they were to approach you for examination printing.

Respected Australian University - National Manager TE&R, Student Administrative Services

Blue Star Direct is your only logical choice to handle these crucial tasks

With over three decades of experience behind us, our history of excellence makes Blue Star DIRECT the obvious choice. Across our Sydney, Melbourne and Brisbane locations, our 250 staff work tirelessly to bring you the results you’ll love. And we’ve been in the game for 34 years, so we know what businesses want, and what your customers will respond to.

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