Blue Star Direct Brand Colors

Privacy Act

We understand the importance to our c­lients and to their ­customers of the discreet and confidential handling of their personal information. Blue Star DIRECT is committed to protecting the privacy of any personal information we hold about individuals on behalf of our clients in accordance with the Privacy Act 1988 and the Australian Privacy Principles contained in all activities involving the collection, use, disclosure and handling of personal information.

You can find a copy of our Privacy Policy HERE

General Data Protection Regulation (GDPR)

As a Data Processor, Blue Star DIRECT will ensure that:

  • We implement appropriate technical and organisational measures that ensure compliance with the GDPR and protect the rights of the data subject (Article 28(1)) – we maintain ISO 27001 Information Security certification and ongoing assessments including SOC2 for ASAE 3402 – an Assurance Report on Controls over Security, Availability, Processing Integrity, Confidentiality and Privacy.
  • We will only process data in accordance with documented instructions from the controller (Article 28(3)).
  • All staff have committed themselves to confidentiality or are under an appropriate statutory obligation of confidentiality, we also conduct Police, Anti-Terrorism and Anti-Money Laundering background checks on all staff members.
  • We will not engage another processor without the authorisation of the data controller (Article 28(2)).
  • We will assist the data controller (our clients) to satisfy their responsibilities in terms of security obligations, data protection impact assessments and DBN notifications.
  • We also implement appropriate technical and organisational measures to ensure a level of security appropriate to the risk, as determined through our Risk Management Guidelines (as it also applies to data controllers) (Article 32).

Spam Act

Blue Star DIRECT understand and comply to the SPAM Act and will support our clients to ensure that:

  1. Ensuring our clients have the necessary express or inferred consent to ensure that their electronic messages comply to the SPAM Act;
  2. All commercial electronic messages contain clear and accurate identification of the sender of the message and information on how you can contact the sender;
  3. Finally, that all commercial electronic messages contain an unsubscribe facility.

For further information on these requirements, please contact us at privacy@bluestargroup.com.au

Working with Blue Star DIRECT, I feel confident that the sensitive data we deal with is in safe hands. The team are proactive and consultative, readily available and regularly go ‘above and beyond’. They take an active interest in our Direct Marketing outcomes and work hard to ensure our continued growth while implementing cost-savings.

Australian Children's Charity - Fundraising Lead Corporate & Community

I would just like to pass on our gratitude to Blue Star DIRECT VIC and NSW for the achievement of getting our carbon dm campaign out the door on time with minimal issues.

Major Australian Energy Company - Customer Fulfilment Manager

In consultation with Blue Star DIRECT, our newsletter was revolutionalised into a highly personalised, targeted eNewsletter with an equally personalised print alternative (to fulfil bounce backs and for customers who express a preference to receive a printed newsletter).

Major Australian Bank

We would recommend Blue Star DIRECT to businesses looking to work with a team of dedicated professionals who understand what your needs are and how to translate that understanding into the deliverables you desire. Blue Star DIRECT offer a consultative relationship over a vendor-customer based model and provide expertise in alternative solutions that you may not have thought of (you don’t know what you don’t know).

Major Australian Energy Company - Fulfilment Manager

During a high profile crisis response project involving a global brand, the logistical challenges of communicating with customers became apparent during a fast-paced, uncertain environment and legally sensitive corporate crisis. We engaged Blue Star DIRECT to assist in a rapid response campaign that involved printing, collating and sending high-quality communications and fragile packages to customers. Their professionalism in managing this difficult project was second-to-none.

Crisis Management organisation - Project Manager

We have worked with Blue Star DIRECT for many years across a wide range of mailings; from stylised campaign DMs to BAU communications. What really makes them stand out is the level of service they provide and their advanced knowledge of data. The people genuinely care about their clients and the quality of work, and they’re always responsive and highly professional. Our data is complex; requiring sophisticated programming and Blue Star DIRECT have been consistent in providing clear and accurate DM communications for our donors/customers.

Charity organisation

I have always found Blue Star DIRECT staff helpful and very efficient. Having several thousand files on site with Blue Star DIRECT means that in emergency situations it necessitates a request for file to be scanned urgently. They respond quickly and regularly exceed my expectations. Similarly whenever we query any scanned documents they are very responsive to investigate and provide us answers and or solutions. I can recommend their services and would be more than happy to talk to any prospective clients.

Australian Regional Council

The Examinations team had a very positive experience working with Blue Star DIRECT. The customer service provided and knowledge of printing was of a very high standard. I personally enjoyed working with the Blue Star DIRECT team. I would recommend Blue Star DIRECT to other universities if they were to approach you for examination printing.

Respected Australian University - National Manager TE&R, Student Administrative Services

Blue Star Direct is your only logical choice to handle these crucial tasks

With over three decades of experience behind us, our history of excellence makes Blue Star DIRECT the obvious choice. Across our Sydney, Melbourne and Brisbane locations, our 250 staff work tirelessly to bring you the results you’ll love. And we’ve been in the game for 34 years, so we know what businesses want, and what your customers will respond to.

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